Genesis Motor America Broadens Genesis Cares Job Loss Protection

Genesis G70 Photo: James Lipman /

Genesis Motor America, a brand known for consistently putting its customers’ needs first, is expanding its Genesis Cares Job Loss Protection to support existing customers affected by the uncertain business and financial environment created by the coronavirus (COVID-19) pandemic. Starting immediately, Genesis Finance is partnering with Genesis Motor America to offer current Genesis owners,  who have lost their job due to or have been medically impacted by COVID-19, the ability to request a 30-day payment deferment up to three separate times. Current Genesis owners who financed or leased their vehicle through Genesis Finance before March 14, 2020, are eligible for this offer if:

  • They provide care for themselves or a member of their household resulting from the current global health crisis and are temporarily not able to work
  • They suffer job loss resulting from the current global health crisis

Additionally, to give current Genesis lessees options during these uncertain times, Genesis Finance has existing policies that allow customers to extend their lease.  For example, if their lease term is coming to an end, and they are unable to acquire a new vehicle at this time, these options are available to all Genesis Finance customers, especially those impacted by COVID-19.  We encourage Genesis Finance customers with lease maturities in the next 60-days to work with their retailer through email and/or phone to discuss their options.

“We greatly value our Genesis customers, and Genesis Cares Job Loss Protection constantly strives to look inward at our business through their eyes to ensure that we’re a brand they can be proud to be affiliated with,” said Mark Del Rosso, president and CEO, Genesis Motor North America. “During these difficult times we’re all having to adjust our lives around, and we just want to be sure we’re providing our customers with options.”

Genesis Cares Job Loss Protection provides customers who purchase a new 2019 Genesis G70 and finance it at 0% Annual Percentage Rate through Genesis Finance by April 30, 2020, Genesis will defer payments for 90 days.

Also for new customers, Genesis Cares Job Loss Protection provides up to six months of payment relief for customers who lose their job this year due to COVID-19 after purchasing or leasing a new Genesis vehicle between March 14 and April 30, 2020. The program is available for all customers, regardless of employment history, who purchase or lease their vehicle from a Genesis retailer between March 14 and April 30, 2020, financed or leased it through Genesis Finance and suffered an involuntary loss of employment due to COVID-19.

Genesis retailers are working closely with local officials to stay open to service customer vehicles as long as it is safe to do so. Please contact your local Genesis retailer to inquire about the availability of service for your Genesis vehicle.

Also, an important reminder, Genesis retailers (located in states that allow retailers to remain open during the ongoing health crisis) offer complimentary Service Valet care for the first three years or 36 months of Genesis ownership. So, for those owners currently working from home, as many of us are, that are hesitant to venture outside of their home any more than absolutely necessary – they don’t have to. They can arrange, through their local Genesis retailer, the delivery of a Genesis loaner vehicle and the pick-up and return of their Genesis for servicing.

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