After strong initial success in Asia Pacific, experience management company Medallia Inc. is expanding its program with JLL, the company announced.
Leveraging Medallia Experience Cloud, JLL will provide frontline account managers with real-time insights gathered about customer sentiment to help drive new opportunities, manage existing relationships and enhance the way employees engage with its client portfolio. Medallia’s program will now cover all of JLL’s remaining global markets, giving full visibility of customer sentiment across all client journeys.
“We are pleased JLL has selected Medallia for unparalleled actionable insights that will enable them to deliver the superior experiences that match their superior brand,” said Leslie Stretch, chief executive officer for San Francisco-based Medallia.
“Our clients are at the center of everything that we do and their success remains our top priority,” said Anthony Couse, CEO of JLL Asia Pacific. “With these real-time actionable insights, we’re able to maximize our clients’ experiences to ensure we’re creating long-term value for their real estate portfolios.”