Valet Living, the only national full-service amenities provider to the multifamily housing industry, has hired Meaghan Zambrano as its first vice president of experience. Zambrano will be responsible for overseeing and creating consistently positive and impactful experiences for residents, clients and associates.
In October 2020, Valet Living launched its premier platform, Valet Living Connect — as part of its Valet Living Home app — to enhance resident experiences while increasing efficiencies for community managers. The platform — which gives residents access to contactless waste and recycling collection and a plethora of activities and fitness classes — has been its fastest-growing tech-enabled offering, solidifying Valet Living’s 1.8 million homes in service.
“What sets Valet Living apart is the fact that we are devoted to listening to resident feedback and identifying opportunities to enhance and streamline processes,” said Valet Living CEO and President Shawn Handrahan. “Because we strive to provide our residents and community partners an exceptional experience on not only their most recent experience but the collection of experiences as a whole, we are ecstatic to hire Vice President of Experience Meaghan Zambrano.”
Prior to joining Valet Living, Zambrano worked in the financial services sector for more than 15 years and covered a range of various positions – from working in fraud, collections and being an underwriter, to managing a call center, working in business support operations and developing a customer experience team from scratch.