Zôdio, a brand serving people who are passionate about cooking and decorating, has successfully rolled out the Openbravo POS solution to all its stores in France, enabling it to offer new omnichannel capabilities and more efficient customer service. After a successful three-month pilot, Zôdio completed the rollout of Openbravo POS to its 20 stores and 220 POS terminals.
Zôdio turned to Openbravo when it needed a new POS solution that complied with the French anti-fraud law. In addition, Zôdio was looking for an omnichannel platform to improve its customer service. The Openbravo POS solution was already certified to comply with the legislation and, thanks to its comprehensive omnichannel capabilities, it has proven to be a perfect fit.
Zôdio today has a feature-rich mobile POS solution that supports an extensive range of customizable products, utensils, equipment and consumables, along with services to personalize and live a unique experience. Using the Openbravo solution, Zôdio store associates now have full stock visibility at the point of sale and can offer customers services like Click and Collect, and options like home delivery, which can be arranged in the store. In addition, the solution offers tight integration with other Zôdio systems.
In the store, the checkout experience has been significantly improved. Store associates can use mobile terminals anywhere in the store as “queue busters” to reduce checkout lines. Also, mobile terminals can be used in the cooking and creative workshops that Zôdio runs in its stores to avoid customers having to go to checkout lines to pay for articles after the workshop.
The Openbravo POS supports digital receipts and new low-touch scenarios such as curbside pickup and it can be also easily and quickly configured to act as a self-checkout solution, a mode that has been trialed in one store and may be expanded to other stores.
“We were particularly impressed with the functional capabilities of the Openbravo POS solution as they have allowed us to improve the service levels we offer to Zôdio customers,” says Arnaud Tételin CIO of Zôdio. “In addition, Openbravo has worked tirelessly to meet the tight deadlines we set to roll out these new capabilities to all our stores.”
“As Zôdio clearly demonstrates, the physical store continues to play a key role in specialty retail areas, both as a venue to experience products as an omnichannel fulfilment hub,” says Bruno Menteaux, General Manager of Openbravo France and Northern Europe. “We at Openbravo share this vision. Zôdio challenged us with ambitious goals in terms of digital and omnichannel capabilities, but also in terms of timing. Thanks to Zôdio and Openbravo working hand in hand as a strong team and thanks also to Openbravo’s software and cloud capabilities, we achieved our goal.”
