The package shipping boom continues in the United States. Package delivery volume at multifamily properties is estimated to grow almost 15% per year through 2025. Amazon alone ships approximately 1.6 million packages per day. What’s more, roughly 40% of package theft incidents occur in multifamily communities and apartment buildings alone. With these staggering numbers, property managers at multifamily properties are spending an average of three minutes per delivery accepting, sorting, and storing packages to thwart package room pirates and safeguard their residents’ positive experience.
ButterflyMX, a provider of smartphone-based access control technology for multifamily, commercial, student housing and gated properties, has released data showing staggering building operations figures and package delivery trends in six of the top metro cities. The top six markets and their unique package data are:
New York
With over 148% growth from 2021, the New York Metro area has seen the largest year-over-year package growth in 2022. With more packages coming through the doors — and an increase in package theft — it is top priority for property managers to optimize building operations through smart property access solutions. Without this technology, NYC managers are spending almost 900 more hours per year processing the increase in packages instead of focusing on resident experience and building safety. Residents at NYC buildings with ButterflyMX technology have issued more than 10,500 Delivery Passes, a new feature released this year allowing carriers to make deliveries without the assistance of property staff or residents. Delivery Passes have been especially useful for food and grocery deliveries like Doordash, Instacart and Uber Eats.
Boston
Boston is the leading city for package deliveries across the ButterflyMX platform, utilizing more than 460 Delivery Passes every week in 2022. Since last year, package deliveries in Boston have increased by over 41%. ButterflyMX-enabled buildings have saved building managers a total of 350 hours in time spent on deliveries.
Seattle
The Seattle metro area multifamily market remains stronger than ever with the nation’s lowest vacancy rate. At nearly full capacity, multifamily buildings saw a 76% increase in package deliveries in 2022 from the year prior. This steep increase adds 1,300 hours of dedicated package management to property managers’ plates. Among these busy Pacific Northwest buildings, ButterflyMX enabled properties issued over 22,100 Delivery Passes allowing the reallocation of over $32,000 in building manager salaries to other meaningful tasks.
Chicago
In Chicago, the tightening rental market leans heavily on proptech to improve the resident experience and maintain retention rates. With 105% increase in deliveries year over year, package management systems have become necessary to streamline operations and safety. ButterflyMX residents in this metro have issued over 2,300 Delivery Passes, saving building staff over 2,800 hours of time spent on packages — the equivalent of a full-time, on-site employee.
Houston
The Bayou city and its metro area is experiencing high population growth that is evident in the ButterflyMX data. With packages to Houston residents tripling in 2022, property owners and managers have relied on smart solutions to manage the disruption and get a handle on package theft at multifamily properties. ButterflyMX’s unified access control has given building operators over 380 hours back to spend in other areas of importance.
San Francisco
ButterflyMX is installed in over 25,000 units in The Golden City. Throughout 2022 these multifamily properties experienced a 54% increase of package deliveries. Property managers for these buildings have been able to manage this steep influx with ButterflyMX smart technology. In particular, residents in these units have issued 20,000 ButterflyMX Delivery Passes, saving building staff over 1,000 hours in time spent on package management.
