In its largest investment in the United States in four decades, Ikea has announced plans to spend more than $2.2 billion in an omnichannel growth strategy over the next three years.
Plans include opening eight new stores, nine Plan & order points and 900 new Pick-up locations where customers can conveniently collect purchases. In the last year, Ikea U.S. has opened 15 customer Pick-up locations and two Plan & Order points to make Ikea more accessible for customers. The company has also announced new Plan & Order locations in San Francisco, CA, and Arlington, Virginia, set to open this summer.
“The U.S. is one of our most important markets, and we see endless opportunities to grow there and get closer to the many Americans with affordable products and services,” said Tolga Öncü, head of Ikea Retail, Ingka Group. “More than ever before, we want to increase the density of our presence in the U.S., ramp up our fulfillment capacities and make our offer even more relevant to local customers’ needs and dreams.
The company also plans to continue modernizing existing existing stores to have a dual role – to offer inspiration and home furnishing expertise while also increasing its handling capacity for parcel deliveries directly from the store. The company said it will continue to build more effective replenishment and fulfillment capabilities while transforming last mile deliveries to ensure faster, more sustainable and more affordable deliveries.
“We know U.S. customers have a strong desire for more ways to shop and experience Ikea, and this growth plan will allow us to meet that need,” said Javier Quiñones, CEO and chief sustainability officer, IkeaU.S. “We are committed to continuing to grow in this market with our thousands of co-workers and millions of customers who look to IKEA for home furnishing inspiration and solutions at an affordable price. Our priority is to become more accessible, while staying as affordable as possible for the many people, which is especially important given the increasing costs of living.”
In addition, Ikea will explore new opportunities in clean energy, circularity and affordable housing, in line with the IKEA values. As IKEA works toward its goal to be climate positive by 2030, it will increase solar and geothermal technology in locations whenever possible, transition to EV trucks to support fulfillment and delivery and reduce waste.
