MRI Software has launched MRI Engage @Work a commercial tenant portal that provides a unified experience for tenants while leveraging a diverse tech stack. Designed to offer an intuitive, streamlined user experience, the solution facilitates interactions between property teams and occupants to provide easy access to billing, payments, and online service requests, all from a single login, the company said.
“Tenant engagement and retention are critical in today’s commercial property market,” said Russell Smith, managing director of MRI @Work, North America at MRI. “To provide the services that tenants expect, many firms are using multiple, disparate applications, which create a disjointed user experience. The new Engage @Work solution enables commercial property managers to offer an intuitive, cohesive process for tenants and staff, without sacrificing the tech tools they already use.”
Engage @Work empowers commercial firms to create a unique tenant portal by integrating with products that work best for their business. An open and connected approach gives freedom of choice to MRI clients, while tenants enjoy a ‘one-stop’ experience where they can submit maintenance requests, enter retail sales data, make payments and communicate with the property management team. The portal connects with MRI Angus and other facilities management systems to streamline the work order process and eliminate back-and-forth calls and emails. MRI clients can also sync data between MRI Property Management X and payment solutions including MRI RentPayment, Aptexx, ClickPay and ProfitStars. The flexible solution promotes efficiency through self-service options for tenants, reducing the burden on property staff and driving improved net operating income (NOI) and occupancy rates, MRI said.
