EliseAI, a generative AI platform for real estate, announced the launch of its next-generation complete AI platform to all existing and new customers. The platform serves over 60% of the top 50 real estate operators and has had more than 30 million conversations with prospects and residents. EliseAI enables operators to take AI from buzzword to practice, using the technology to revolutionize operations, make employees more effective, improve resident satisfaction and drive operating results.
This EliseAI platform offers AI comprehension, privacy and security based on proprietary technology and more than 30 million conversations; generative conversational AI across the entire consumer journey, from prospect to move-in to resident and all methods of prospect and resident communication including email, SMS, webchat and voice. It serves all communities and operating models, including multifamily, single-family, centralized operations, scattered sites, student housing, affordable housing. Languages include English, Spanish, Mandarin, French, Italian, Portuguese, German and Polish, with more to come. In addition, it integrates with all major industry systems to ensure seamless data exchange and operations and works with all leads and residents consistently, regardless of source.
“We’re proud to be at the forefront of innovation in real estate,” said Minna Song, CEO of EliseAI. “Our next-generation AI solution is designed to future-proof operations for our clients, enabling them to stay ahead of the curve and deliver exceptional experiences for their prospects and residents, all while driving greater efficiency and cost savings.”
Specific product innovations that are part of the next-generation platform include:
- ResidentAI suite, which proactively engages with residents and answers their questions across all channels, revolutionizing operations for maintenance, renewals, delinquencies and general resident requests.
- Expansion of the company’s VoiceAI technology, first announced last year, across the full journey from prospect to resident and covering the most common non-English languages used, increasing conversion rates and accessibility.
- Comprehensive support for the Centralization of management, communication and processes across multiple properties, including specialization of roles, ensuring that every task is managed by the most appropriate function and with maximum efficiency.
- Complete 360-degree view of the prospect to resident journey, enabling new insights to enhance customer satisfaction and retention.
- Customizable AI personality to reflect a property management company’s unique brand.
