MRI Software has launched MRI Engage CRM, an integrated CRM and communications tool that helps multifamily organizations achieve their leasing and occupancy goals. It works together, separately or alongside existing tech to create a unified experience from the first AI chat conversation through application, service requests and renewal.
“Many multifamily organizations struggle with CRM systems that are overly complicated to use, time-consuming to implement, and lack the comprehensive functionality to manage leads and resident communications,” said John Ensign, president and executive managing director, North America at MRI Software. “These challenges create a steep learning curve for new staff and require more training to drive user adoption, and properties must often use additional, separate systems to achieve business goals. MRI Engage CRM delivers the unified prospect, resident and communications tools that property and leasing teams need, without sacrificing the features that help them deliver the right messages at the moments that matter.”
MRI Engage CRM works with a variety of property management systems, including MRI and Yardi. It combines a full communications suite with a CRM system, allowing multifamily teams to efficiently track and interact with prospective renters, applicants and residents through one application. Key features and capabilities include end-to-end workflow with a 360-degree view of every interaction across the resident lifecycle; prospect and resident guest cards with configurable views and reporting; integrated maintenance scheduling and streamlined service request management and a full communications suite, enabling call management, prospect and resident drip campaigns and automated task scheduling.
The MRI Living suite of multifamily property management tools also includes the MRI Engage Leasing Chatbot, a smart, AI-powered communications tool that uses natural language processing to anticipate and answer questions, nurture leads and drive prospects to schedule tours and apply for units online. It drives automation and intelligence through MRI Agora Artificial Intelligence (a2i). Together, MRI Engage CRM and the MRI Engage Leasing Chatbot provide an enhanced 360-degree view of interactions that can inform communications with prospects and residents.
