SmartRent, a provider of smart communities solutions and smart operations solutions for the rental housing industry, has launched maintenance Dashboards designed to optimize property performance through expanded reporting functionality and enhanced visibility from the property level to portfolio managers.
The new Dashboards distill task data from multiple detailed reports into an easily digestible screen, highlighting key performance maintenance metrics at the property, region or portfolio level. The goal is to deliver greater understanding and insights to users across all levels of the organization, providing easy-to-navigate task information to empower informed decisions.
“When we acquired SightPlan, we knew there was a tremendous opportunity to engineer a clearer, more visual way to understand maintenance performance data,” said Isaiah DeRose-Wilson, chief technology officer at SmartRent. “Now, as SightPlan becomes fully integrated into the Smart Operations platform as the work management solution, the new advanced Dashboards provide community managers, service technicians and operations teams with actionable data at their fingertips. This data can help to ensure that assets are well-maintained and optimized for efficiency and improved property performance.”
SmartRent Dashboards categories include task status, task completion time, past due percentage, resident task ratings, call type, average time to accept urgent tasks, average time to close urgent tasks and tasks by source. Dashboards is a feature within SmartRent Work Management (formerly SightPlan), the workflow management tool used by maintenance teams to streamline and elevate property upkeep.
“Through new Dashboards, maintenance supervisors glean different information from dashboard reporting than portfolio managers, which makes clear and comprehensive visualization of task data essential,” said DeRose-Wilson. “Site teams can focus on open tasks and response times, whereas a broader lens might help to identify widespread trends that require a more extensive response. Dashboards catalog and classify task information into reports that are customizable and aid in centralization of customer operations.”
Dashboards is part of SmartRent’s commitment to innovative solutions that drive operational efficiency for its customers. It serves as a foundational component for the ongoing development of a dynamic, overarching platform that will create optimal efficiency, reduce workload, enhance team productivity and continue to support the evolving needs of the industry.
Recent platform updates and enhancements, which directly reflect feedback from the 7,600 communities representing 1.3M units and 300 multifamily organizations currently employing the solution, include:
- AI-powered dictation functionality reduces task creation effort by 70%;
- Digital make-ready boards replace traditionally manual processes to support centralized staffing models;
- Appointment preference option allows residents to select a time for work order completion;
- Simplified asset tracking and task linking;
- Calendar view feature to provide easy-to-interpret overview of all tasks;
- Sync indicator display added to show the status of synchronicity within the mobile workflow app and ensure the accuracy of offline work and
- Overall system improvements to increase uptime and platform reliability.
