Lessen, a tech-enabled, end-to-end solution for outsourced real estate property services, has introduced Aiden, an AI-powered maintenance lifecycle product suite that it said represents a leap forward in the industry’s holistic application of artificial intelligence across the end-to-end maintenance journey for residential and commercial property portfolios.
“Facilities maintenance has historically been plagued by manual, fragmented processes that create delays, drive up costs and frustrate tenants and operators,” said Jianqing Zhao, chief technology officer at Lessen. “Point solutions that only address one step of the process can offer temporary relief, but they don’t solve the underlying challenges. With Aiden, we’re not just automating maintenance, we’re fundamentally reshaping it. By embedding AI across every step of the maintenance lifecycle, Aiden eliminates friction, accelerates decision-making and delivers a smarter, more reliable experience for owners, operators, vendors, and residents.”
Aiden integrates AI modules across the full maintenance lifecycle. Aiden Assistant, a 24/7 multilingual self-service maintenance assistant is intended to reduce unnecessary work orders, improve customer experience and generate operational insights. Aiden Proposal and Invoice Assistant uses AI to assist in the creation of proposals and invoices with confidence scoring, photo analysis and compliance checks to improve accuracy, accelerate approvals and speed up vendor payments.
Aiden Asset Intelligence is an automated, scalable asset validation leveraging OCR (Optical Character Recognition) and intelligent inference, achieving over 95% data accuracy. Aiden Outreache enables proactive vendor engagement to accelerate quotes and reduce operational workload. Aiden Auto-Review offers AI-driven proposal and invoice reviews that can automatically approve high-quality submissions and flag exceptions, reducing SME backlog. Aiden Messages triggers AI-driven actions directly from messages, enabling instant self-service and efficient information gathering, improving user interaction and decision-making processes. Aiden Insights: Consolidated, AI-generated work order and location summaries with targeted root-cause analysis, driving smarter operational decisions and faster resolutions.
Early adopters of Aiden are already realizing measurable impact across their operations. Clients report 20% faster quote approvals, over 95% asset data accuracy, an 85% reduction in routine follow-ups and work orders and invoices processed at twice the previous speed. The result: less administrative drag, faster resolutions and happier customers. By streamlining how maintenance issues are reported, tracked and completed, Aiden empowers vendors to take on more jobs, operators to improve service outcomes, and businesses to scale without added overhead.
“Aiden empowers our customers to do more with less, helping operators resolve issues quickly, vendors get paid faster, and residents enjoy a smoother living experience,” said Lessen Chief Executive Officer Jay McKee. “Our AI platform represents the new industry standard, and we’re proud to continue delivering efficiency and innovation at scale for the entire commercial and residential real estate industries.”
Built for versatility, Aiden supports both residential (single-family, multifamily, manufactured housing and HOAs) and commercial (retail, financial services, light healthcare/aesthetics, hospitality, distribution and self-storage) portfolios. Unlike niche point solutions, Aiden operates at industry scale, powered by Lessen’s nationwide network of over 30,000 vetted service providers and informed by more than 27 million work orders completed on the platform since its inception.
