RentRedi, a rental management software for real estate investors, today announced the launch of its Maintenance Chat suite, giving savvy landlords a powerful set of tools that transform maintenance requests into real-time, two-way conversations. The new chat feature is enhanced with streamlined repair diagnostics and deeper ecosystem integration, complete with collaboration, scheduling and documentation upgrades.
Building on the success of RentRedi Chat 2.0, which already connects over 10,000 landlords and has powered more than 50,000 in-app conversations, the Maintenance Chat ecosystem eliminates scattered calls and texts and moves them to a centralized, intelligent system that helps landlords and tenants solve problems faster, track every detail and even anticipate issues before they escalate.
Within the new RentRedi Maintenance Chat, tenants can upload a photo or video of an issue (such as a leaking faucet, a tripped breaker or a malfunctioning thermostat) and RentRedi’s integrated system makes it faster than ever to analyze and reply instantly. Centralizing this information flags urgent issues for immediate attention and helps landlords suggest quick fixes that tenants can try on the spot.
For landlords, this means fewer service calls, faster resolutions and the ability to prioritize repairs with confidence. Over time, historical records help spot recurring issues across units, turning maintenance into a more predictive and proactive part of property management. With this release, every repair request inside RentRedi now comes with a dedicated smart communications hub, making it easier than ever to resolve issues quickly and professionally.
Additional new features include dedicated chat threads for each maintenance ticket, photo and video sharing, time-stamped history, collaborative access, real-time alerts, in-chat scheduling, invoice costs breakdown, one-tap vendor dispatch and the ability to assign tasks to different professionals with tenant visibility.
“Maintenance Chat isn’t just a feature – it’s a new way of handling rental repairs,” said RentRedi co-founder and CEO Ryan Barone. “We’ve seen how over 10,000 landlords embraced Chat 2.0, and this expansion was the clear next step. From diagnostics to scheduling to final receipts, everything now happens in one place. It’s communication-first property management.”
With its new Maintenance Chat suite, RentRedi is advancing its mission of building a centralized communication hub for every stage of the rental journey, from leasing and rent collection to maintenance and beyond. By weaving smart automation and collaboration tools directly into communication, RentRedi is setting a new industry standard for what landlords should expect from their software.
RentRedi Maintenance Chat is part of RentRedi’s communication-first property management ecosystem. Combining diagnostics, smart device integrations, and centralized chat threads, it redefines how landlords and tenants collaborate on maintenance, making property management more proactive, transparent, and connected.
