Zuper, an AI operating system for the trades, and Vonage, part of Ericsson, have entered into a memorandum of understanding to enter into a collaboration to integrate Vonage’s network application programming interfaces (APIs) into the Zuper platform.
The collaboration will provide Zuper with early access to Vonage network-powered solutions, starting with Quality on Demand (QoD), where mobile network performance can be selectively applied to support critical field workflows, delivering improved latency, reliability, and connected experiences for mobile workforces.
QoD represents one component of a larger vision for mobile networks as a platform that aligns network behavior with application intent as these capabilities continue to be exposed. The ambition is to provide Zuper with programmable mobile network capabilities, powered by Vonage software solutions and leveraging Ericsson’s 5G Standalone (SA) radio and core network exposure portfolio, ensuring high-stakes fieldwork, such as remote inspections and live video support, can be executed with superior performance, regardless of local network conditions.
For field service workers operating in industries like HVAC, construction and manufacturing, fluctuating network quality can disrupt real-time data flow, hinder remote collaboration and impede job success. By leveraging Vonage’s QoD API, Zuper can enable technicians to request prioritized network performance for time-critical tasks, ensuring reliable, stable, high-quality connections when they matter most.
“For the skilled trades, the hardest problems aren’t solved at a desk; they’re solved in the field, often with limited time, incomplete information, and real-world constraints. At Zuper, we build for those moments, where live collaboration, visual context, and fast, confident decision-making matter most,” said Anand Subbaraj, founder and CEO, Zuper. “Vonage network APIs enable us to explore how more reliable, real-time connectivity could remove friction from field service and create more efficiencies by enabling field teams to stay focused on the work. Working with Vonage allows us to push beyond today’s limitations to see what field-ready, application-aware connectivity could enable next.”
The transformative potential of this technology is exemplified by Zuper Glass, Zuper’s AI-powered smart eyewear. Currently being tested at an Ericsson lab, Zuper Glass leverages the Vonage QoD API to transform how field technicians interact with off-site experts.
“Our Memorandum of Understanding to collaborate with Zuper reflects a shared commitment to advancing programmable network capabilities for modern fieldwork,” said Christophe Van de Weyer, president and head of business unit API for Vonage. “By combining Zuper’s expertise in skilled trade workflows with Vonage’s cutting-edge network innovations, specifically featuring Quality on Demand and advanced connectivity, we are paving the way for more resilient, real-time field experiences tailored to the realities of on-the-job challenges.”
