Cove, an operating system for commercial real estate, announced the expansion of CoveAI, the unified intelligence layer that runs through its platform, alongside new portfolio-level capabilities for Certificate of Insurance (COI) review, work order intelligence and tenant communications. CoveAI was introduced earlier this year to a focused group of strategic clients and is now expanding to every client on the platform with an enhanced set of tools.
After several months of running the suite at scale and refining it against real client workflows, Cove is bringing CoveAI to every client on the platform and adding new capabilities. As more buildings, more teams, and more workflows run on CoveAI, every client benefits from a sharper, more capable system underneath them.
“Property teams are stretched thin. They’re juggling emails, work orders and compliance tasks all while trying to keep tenants happy and engaged,” said Adam Segal, co-founder and CEO of Cove. “We launched CoveAI earlier this year with a small group of clients because we wanted to validate the impact before scaling it. The results have been clear. Today we’re making CoveAI available across the platform, with new capabilities purpose-built for portfolio-scale operations. The goal is a platform that amplifies great operators across every asset they touch.”
This release adds three new portfolio-level capabilities to CoveAI:
- COI Extraction & Review: CoveAI automatically extracts key insurance information from uploaded COIs, converting unstructured PDF and image documents into structured, reviewable data including coverage types, limits, effective dates, expiration dates and additional insured status. The tool proactively flags coverage gaps and compliance issues.
- Work Order Intelligence: CoveAI distills complex work order histories into concise summaries that capture the original issue, key actions taken and current resolution status. Across long comment threads and multiple technicians, the tool gives teams instant clarity without altering underlying workflows.
- Tenant Communications: CoveAI drafts and adapts building-wide and tenant-specific messages for email, push notifications, and in-building displays. From scheduled maintenance alerts to amenity promotions and urgent updates, teams generate clear, on-brand communications in seconds.
Cove clients include Blackstone, Longfellow, Nuveen and RXR. The platform is deployed across more than 2,000 commercial properties totaling more than 600 million square feet nationwide.
