Franchise network Vast Coworking Group announced a partnership with Uniti to bring 24/7 AI agents to its franchise network. Built specifically for coworking operators, Uniti’s AI agents respond to prospects and members in seconds across voice, SMS, email and web chat, helping locations capture more revenue and deliver faster service around the clock.
With the rollout of the partnership, Venture X, Office Evolution and Intelligent Office franchise owners in the U.S. gain immediate access to the Uniti platform, which is integrated directly into the HubSpot CRM their locations already use. Uniti agents can handle interactions across the customer journey, from answering a new lead’s first question and booking a tour to confirming a meeting room or following up on a membership renewal. This empowers franchisees to get back to what matters most: their members and growing their business.
“Vast is built on giving every franchise owner access to the best tools in the industry,” said Chris Baszto, chief marketing officer of Vast. “With Uniti, our locations now have AI agents that respond to prospects and members in seconds and give owners a real tool to grow their business more efficiently. That’s the kind of edge we want every location in our network to have.”
Early results across Vast locations already using Uniti point to a significant opportunity after business hours. Leads that come in before 9 a.m., after 5 p.m., or on weekends convert at a rate roughly 26% higher than leads that arrive during business hours. Nearly half of all closed deals, 47.6%, started as an after-hours inquiry, while after-hours inquiries account for 45.8% of total inquiries and continue to rise.
“Vast is demonstrating what happens when AI is deployed as part of the operating model, not simply layered on as another tool,” said Francesco Decamilli, co-founder and CEO of Uniti. “These agents are built around the way coworking businesses actually operate, responding to prospects and members in real time and carrying the conversation forward across the customer journey. The result is not just faster service, but a measurable impact on revenue.”
