Motive, an AI platform for physical operations, has launched Agents for landscaping, pest control, plumbing, HVAC and other field services teams. Agents can turn the safety and operations data these teams already collect into immediate action. They can take over routine, manual work like check-in calls and driver tracking, and bring in managers the moment something needs attention. Agents can help crews arrive prepared, fix problems early and scale without adding headcount, the company said.
Field services teams have more visibility than ever, but they can’t act on the information they have fast enough. Acting on the data still falls to managers as they match drivers to shared trucks, call crews for arrival updates, and track down why a job ran long. This manual work takes hours every day and breaks down as seasonal crews rotate in and out.
“Field services like landscaping teams juggle seasonal crews, shared trucks, and tight margins. Every late job, wasted gallon, or avoidable incident costs money,” said Hemant Banavar, chief product officer at Motive. “The data to prevent these issues already lives in Motive. Agents can use it to help teams stay ahead of the daily problems that put safety, schedules, and profitability at risk, so crews stay protected and jobs stay on schedule.”
Agents can take on routine work for field services teams across driver management, dispatch, fuel, maintenance, and safety. These including keeping crews safe and jobs on schedule as Atlas, AI assistant, to call drivers directly in the cab. Atlas alerts the manager when a job is complete or the crew is running behind and schedules and briefs drivers on required equipment and weather and safety conditions.
Agents can ask drivers for their name and ID when they start driving, so every trip, hour, and safety score is tied to the right person. Managers coach the right driver and spend less time on manual tracking. The agents can also flag critical fault codes, explain the issue and severity, and create a work order in Motive Maintenance, so repairs start sooner and crews keep working. They can also alert fleet managers to upcoming service needs before they become problems. The agents can even flag excessive vehicle idling, reducing fuel costs.
Agents are available now to Motive customers.
