Lessen, a provider of end-to-end real estate property services, announced the public launch of Lessen360, a cloud-based platform purpose-built for centralized maintenance operations. Designed to transform how owners and operators manage maintenance, Lessen360 allows for seamless control of tasks, service requests, make-readies and inspections across regions, states, neighborhoods or specific pods. Its goal is to simplify everything from make-readies to preventative maintenance while reducing costs and improving resident satisfaction.
A key feature of Lessen360 is its Smart Scheduler, which optimizes task assignments for in-house technicians and vendors based on proximity, availability and skill set. This advanced tool eliminates the headaches of manual scheduling, ensuring technicians are assigned to the right job at the right time while minimizing downtime. Lessen360 also enables direct communication with residents, streamlining scheduling and communication that helps reduce after-hours calls and enables maintenance teams to focus on completing tasks efficiently within business hours.
Lessen360 offers insight into holistic maintenance performance with real-time data and actionable dashboards. Property managers can track key metrics such as work order completion time, technician productivity and vendor performance, allowing for data-driven decision-making and better long-term planning. This transparency not only improves day-to-day operations but also empowers owners to plan for proactive maintenance and capital improvements.
When additional support is needed, Lessen360 integrates with Lessen’s OnDemand network of over 30,000 vetted vendors, allowing multifamily properties to outsource services as required. This flexibility ensures property managers can scale their maintenance operations effortlessly, tapping into Lessen’s trusted vendors for repairs, renovations or make-readies when necessary.
“Since our inception, we’ve invested over $200 million in technology to streamline repairs and maintenance for the single-family industry, handling more than 3.5 million work orders annually,” said Jay McKee, CEO of Lessen. “With Lessen360, we’re bringing that expertise to multifamily, offering owners and operators a powerful platform to centralize, automate and optimize maintenance, repairs, and make-ready services across their entire portfolio.”
Customers have reported significant benefits from using Lessen360, including a 40% reduction in time spent on inspections, less time spent on scheduling maintenance tasks, and real-time visibility into technician activity and availability. This lets property managers quickly see who’s working on what and identify which team members have bandwidth for new tasks.
