Grace Hill, a provider of technology-enabled performance solutions for the real estate industry, announced a new partnership with the International Well Building Institute (IWBI), the global authority for advancing health in buildings, organizations and communities and the organization behind the Well Building Standard.
Through this partnership, Grace Hill’s KingsleySurveys will capture occupant feedback and help organizations improve occupant experiences, well-being and building performance, while supporting the expectations of Well Certified buildings pursuing certification and recertification.
Through this partnership, Grace Hill’s KingsleySurveys will capture occupant feedback and help organizations improve occupant experiences, well-being and building performance, while supporting the expectations of Well Certified buildings pursuing certification and recertification.
As demand grows for healthier, higher-performing, and more sustainable buildings, organizations increasingly view occupant experience as a core driver of performance, retention and long-term asset value. This collaboration brings a trusted, scalable survey solution into the Well building ecosystem, helping organizations better measure, validate and improve the human experience within their spaces.
“Understanding how people experience a building is critical, not just for earning certifications, but for driving what matters most: occupant well-being, NOI and long-term asset value,” said Kendall Pretzer, chief strategy officer of Grace Hill. “By aligning Grace Hill Occupant Surveys with Well, we help organizations turn occupant feedback into measurable progress.”
The Well Building Standard provides a comprehensive, evidence-based framework to advance health, well-being and performance across buildings and organizations. By incorporating Well requirements into Grace Hill’s KingsleySurveys, ESG and building certification programs can simplify the path to certification by:
- Measuring occupant experience and satisfaction.
- Supporting certification and recertification efforts.
- Advancing ESG and social sustainability goals.
- Benchmarking performance over time.
The collaboration expands the range of approved survey solutions available to organizations pursuing Well Certification and recertification. With Grace Hill’s KingsleySurveys now part of the Well ecosystem, project teams gain access to additional tools for capturing occupant feedback, benchmarking experience for the long term and supporting continuous improvement across buildings and portfolios.
“Occupant experience is an important indicator of building performance,” said Jessica Cooper, IWBI chief product officer. “By adding Grace Hill’s KingsleySurveys as an approved survey provider, we are expanding the resources available to organizations seeking scalable ways to capture occupant feedback and support healthier, higher-performing environments.”
Grace Hill will complement this by providing a scalable foundation for measuring experience, tracking progress and driving continuous improvement at both the asset and portfolio level.
