Tech Wear

ESW Partners with Asendia for Expedited, Sustainable Shipping Options

Photo Courtesy - ESW

ESW (formerly eShopWorld), a global direct-to-consumer e-commerce company, announced a partnership with Asendia USA to provide expedited three-to-five-day shipping options to ESW’s brand partners expanding globally. From compliance, data security, fraud protection, taxes and tariffs to checkout, delivery, returns, customer service and demand generation, ESW’s powerful combination of technology and human ingenuity covers the entire shopper journey across 200 markets, said the company.

Asendia USA is the United States portion of Asendia, an international e-commerce and mail company, specializing in the preparation and distribution of parcels and documents to more than 220 destinations across the globe. Asendia brings together logistics excellence and smart technologies to support e-commerce businesses to grow internationally. Strategically located in 17 countries worldwide, Asendia offers e-PAQ, a specialist range of international packet and parcel services designed for online retailers. As part of Le Groupe La Poste, Asendia and DPD Group have come together to build a premium service level, e-PAQ Elite, powered in Europe by DPD, designed for United States-based retailers who are expanding into Europe.

Accessible to U.S. retailers working with ESW, the suite of e-PAQ solutions offers retailers a choice of trusted delivery options at checkout, boosting conversions and customer satisfaction. In Europe, e-PAQ Elite is Europe’s largest parcel delivery network through which Asendia provides retailers a high-quality, sustainable delivery service based on a fast and fully tracked solution.

This new, flexible and user-friendly service will enable ESW’s e-commerce retailers to offer its customers industry-first digital functionalities, Predict and myDPD, designed to enhance the consumer experience by empowering both retailers and consumers to track and schedule deliveries. The partnership strengthens ESW’s ability to deliver an exceptional international e-commerce experience that feels familiar and local to consumers, and that drives conversion for brands, the company said.

“We know that shipping remains the number one concern for consumers when considering whether to shop from international, cross-border e-commerce brands,” said Patrick Bousquet-Chavanne, president, ESW North America. “Conversion rates dramatically increase when international direct-to-consumer retailers offer transparent, trackable shipping options.”

Bosquet-Chavanne continued, “Our relationship with Asendia USA provides us with direct access p to its e-PAQ solutions which alleviate all of those questions, both for the retailers and consumers, by empowering ESW clients with the most technologically advanced sustainable shipping, tracking and delivery options in the industry today.”

A Predict and myDPD offer an unmatched level of transparency and reliability to retailers and consumers alike, ESW said. Predict offers shoppers the benefits of advanced notifications, one-hour window, live-tracking, delivery rescheduling and sustainability. The myDPD platform is a portal that consists of a website and an app and offers retailers and shoppers a unique digital experience. With myDPD, shoppers can track parcels live, manage their deliveries on any device, keep up to date on every important step of deliveries, receive customized messages, find assistance easily and even rate their delivery experiences.