Newswire Hospitality

Truly Autonomous AI Voice Ordering for Drive Thru Is Now a Reality

SOURCE Acrelec

Drive-thru restaurants nationwide have had to re-evaluate their order-taking strategies since the pandemic hit. With restaurant operators currently navigating harsh new economic realities – staffing issues, ever-rising food costs, and more – the need for convenient and efficient order-taking services has never been greater. To help combat these operational challenges, ACRELEC and SYNQ3 have teamed up to provide enterprise drive-thru brands with advanced AI voice ordering.

This new solution radically enhances the guest experience through fast and accurate automated order processing – which drives operational efficiency and greater profits. Already realizing unprecedented results, with industry-leading rates of real ordering automation, SYNQ3 and ACRELEC are taking the restaurant industry by storm with an end-to-end, automated order-taking solution redefining the guest experience.

Colorado-based tech company SYNQ3 Restaurant Solutions provides best-in-class Conversational AI ordering, also known as SYNQ Voice, for thousands of restaurants across the United States. Specifically developed for the restaurant industry, SYNQ Voice conversationally interacts with guests in the drive-thru lane, captures their orders, and submits those orders directly into the restaurant’s point-of-sale system. With a proven history of success – already processing millions of live guest interactions each month – SYNQ Voice AI provides unprecedented levels of flexibility and scalability. Featuring a proprietary natural language processing (NLP) stack and conversational management platform, SYNQ3’s AI order-taking solution realizes the highest fully Autonomous Automation Rates (AAR) and the best ROI of any voice ordering technology the industry has to offer.

“In working with major enterprise brands over the past five years, no one has achieved the level of success in truly automated drive-thru ordering as the SYNQ3 team,” said ACRELEC Innovation and Marketing Director Thibaud Denolle.

Chicago-based digital transformation company, ACRELEC, provides premier hardware, software, and services that help enterprise restaurant brands reimagine the customer experience for the digital age. Featuring OrderMatic, an AI microphone array system that leverages the same technologies powering AI home-smart assistants, ACRELEC OrderMatic provides drive-thru restaurants with unmatched inbound noise and echo cancellation. Leveraging the intelligent microphone and wideband audio technologies, ACRELEC OrderMatic dramatically outpaces the competition, with 92% better performance rates capturing the guest’s voice for speech-to-text order processing. Further, their software system is fully integrated with each restaurant’s work environment, resulting in a seamless ordering process that helps alleviate the strain of labor burdens for high-volume drive-thru brands.

“At SYNQ3, we processed our first drive-thru interaction 20 years ago. Since then, I have never seen a better drive-thru audio solution optimized for AI ordering than ACRELEC OrderMatic’s system,” said Steve Bigari, CEO of SYNQ3 Restaurant Solutions.

So, how do SYNQ3’s and ACRELEC OrderMatic’s solutions work together? ACRELEC OrderMatics’s proprietary audio processing technology increases the success rates associated with automated drive-thru ordering. Integrated with SYNQ3’s Conversational AI, SYNQ Voice dramatically enhances NLP accuracy while simultaneously integrating with each restaurant brand’s technology stack and restaurant work environment. The combined solution of SYNQ3 and ACRELEC OrderMatic technologies provide a cost-efficient platform that radically enhances the capabilities of traditional AI order-taking.

By working in tandem, SYNQ3 and ACRELEC OrderMatic provide an accessible, scalable, and future-proof drive-thru solution that achieves the world’s highest fully automated drive-thru order completion rates – without human assistance. As a result, their combined technologies simplify restaurant operations and ensure a quick and consistent drive-thru experience. This increases restaurant productivity, profitability, and enhances the overall guest experience.