AppWork, a maintenance management platform built for multifamily property operators, announced that it has expanded its platform into operational risk management by including Incident and Claims Management.
The release gives property management companies and ownership groups one place to document an incident, route it for approval, track it through the claim process and close it out, with a complete record of every step along the way. It is available to every AppWork client as part of the core product at no additional cost.
Today, most operators document incidents in email threads, PDF forms and spreadsheets, and by the time an incident turns into an insurance claim, the record is scattered across inboxes and the people handling the claim are working from an incomplete picture. Insurance carriers and brokers see the same problem from the other side: inconsistent late, and incomplete reporting from the properties they cover.
Incident & Claims Management puts the whole process where the on-site team already works. AppWork’s incident reporting already lets operators build templates by incident type and automatically attaches AppWork’s Weather Intelligence to each report, so a water intrusion or storm-related claim carries the weather conditions at the time of the incident. Building on that foundation, the new release adds routing a draft incident report to the people who need to sign off on it; claims tracking with customizable statuses; a complete timeline that saves every edit, status change, approval and tag; custom tags and draft control.
“Every property deals with incidents, and up until now the paperwork lived in email threads and PDFs. By the time a claim got filed, half the story was missing,” said Sean Landsberg, co-founder and CEO of AppWork. “We built this because our clients asked us to. The maintenance team is already in AppWork documenting what happened. The approvals, the claim status, the timeline, the weather data, it all belongs in that same record. And we are not charging extra for it. Protecting your properties and your residents should be part of the product, not an upsell.”
AppWork developed Incident & Claims Management alongside its clients, insurance carriers, and brokers, with a dedicated Insurance team working directly with Design and Engineering.
“We heard the same feedback from brokers and carriers over and over: there is no consistent, complete and timely reporting of incidents across their clients,” said Steve Botz, head of Insurance & Risk Management at AppWork. “Incident & Claims Management gives operators one place to document, approve, and track an incident all the way to resolution, and gives their insurance partners a record they can actually act on. This will allow them to get ahead of claim activity, and be in the best position to reduce and or eliminate unnecessary losses and insurance costs.”
