MRI Software has expanded MRI Agora, its AI-powered real estate platform, with new intelligence, workflow automation and voice capabilities. The updates help real estate teams identify what needs attention and complete everyday work, from collecting overdue rent to scheduling property tours and responding to maintenance requests.
The updates build on two core capabilities: Agora Intelligence helps teams understand their business and decide what to do next, with Ask Agora answering questions about their data and MRI solutions; Agora Orchestrator automates the work that follows within controls clients set, while Agora Voice handles calls across areas such as leasing and maintenance.
“Real estate teams are balancing the pressure to fill vacancies, collect rent and keep properties running while delivering the service residents and tenants expect,” said Patrick Ghilani, chief executive officer of MRI Software. “Agora connects the information in their property systems with the work that needs to happen next—from identifying overdue balances to following up on payments or turning an after-hours leasing call into a booked tour. That gives teams more time for the relationships and decisions that make their properties successful, with control over where AI acts and where their people stay involved.”
Agora Intelligence analyzes connected leasing, finance and operations data to identify risks and opportunities, explain what is driving them and recommend next steps. Ask Agora also lets users ask questions about their real estate data in everyday language and find guidance on using their MRI solutions.
With over 20 real estate workflows powered by nearly 250 AI agents, Agora Orchestrator coordinates tasks across connected processes and systems, including accounts receivable collections, lead-to-lease management and tracking retail tenants’ sales for percentage rent. Clients configure the approvals and controls that determine where staff review is required.
Agora Orchestrator picks up where Agora Intelligence left off, using account information to draft payment reminders and route them to staff for review or approval where required. Teams spend less time preparing collection messages and more time resolving payment issues. Agora Voice brings this automation to phone conversations, providing 24/7 support for leasing and maintenance.
Next steps include infusing broader Ask Agora product assistance across MRI’s portfolio, including PMX on the Go, by the end of 2026. More automated workflows will follow, shaped by ongoing work with clients.
