Perficient, Inc., global digital consultancy transforming the world’s largest enterprises and biggest brands, announced the launch of the customer experience and recommendation engine behind a new digital fitting platform from Wacoal, a leading lingerie brand. The solution, mybraFit, is being praised by prominent fashion industry outlets like Vogue as a digital fitting innovation providing users with personalized product recommendations and a custom shopping experience.
“At Wacoal, we pride ourselves on being trusted by women for fit, quality, and comfort,” said Miryha Fantegrossi, vice president of merchandising and design, Wacoal America. “Without brick-and-mortar locations, we saw an opportunity to bring the traditional in-person fitting experience to the digital world. The mybraFit app is a transformative solution that brings ease to the fit experience, delivering a tailored size assessment within a matter of minutes.”
To create an exceptional digital fit experience, Perficient partnered with Wacoal to implement a digital innovation strategy that redesigned the product recommendation and purchasing processes. Perficient incorporated customer experience, creative and technical strategies to engineer the fitting journey, in addition to branding exercises to determine the overall look and feel of the platform. Perficient also conducted in-depth customer research to ensure the overall experience was intuitive and made customers comfortable using a mobile app to fit themselves for intimate apparel.
Wacoal chose Sizer Technologies, a provider in contactless digital body measuring solutions, to provide the AI scanning technology of the fit experience. Once a customer uses the scanning capability in the app, they answer four questions about their composition and personal style preference. A proprietary algorithm implemented by Perficient then assesses the data points and customer-submitted information and correlates them to create a personalized recommendation of Wacoal products that will best suit each individual user. The virtual imaging process is secure, and the app does not save fit assessment scans to ensure the privacy of customers.
“This application is an incredibly innovative concept that is transforming how we shop. Game-changing digital experiences come from the seamless blending of ideas with design, strategy and technology to create what is next,” said Kimberly Czopek, senior digital strategist, Perficient. “Consumers using this application receive a truly customized recommendation. This is a remarkable advancement in the women’s intimate apparel industry, and we are thrilled to partner with Wacoal on this innovation.”
The app, along with Wacoal’s additional sizing tools and fit guides, are available on www.wacoal-America.com/find-your-fit.
