ResiDesk, a specialist in multifamily residential tenant communication and analytics, has launched Insights, a first-of-its-class real-time overview of residential portfolios’ vacancy risks.
“While property management systems are an invaluable tool for property owners and managers, our communication platform helps residents and property managers communicate faster and easier to find and resolve issues before they start, and Insights helps us prove that,” said Sam Nowakowski, co-founder of ResiDesk.
ResiDesk Insights is the first software solution to surface sentiment trends, and allow the asset manager or property manager to drill down into specific units to identify and address root causes before they become a liability or a vacancy, the company said. Insights also tracks the speed to initiate response, highlighting issues in tenant communication. Insights is available both as a report with a visual summary of communication and satisfaction trends, and as an in-line feature of the communication platform itself. Features include: a list of units with the highest and lowest probability of renewal, analysis of which tenants create communication overhead and why, the average communication response time for both tenant and staff, trends in response time and the proprietary ResiDesk real-time unit churn risk score.
