FirstKey Homes announced the deployment of the Maintenance Lineup, a technology that will enable residents to more conveniently make service requests.
The Maintenance Lineup is a new feature within the FirstKey Self Service (FSS) platform. It is designed to let residents bundle all of their non-emergency maintenance requests into one order, resulting in fewer anticipated service calls to the home and a more seamless overall process. In fact, early pilot results indicate a 20% decrease in service visits to the home for new residents, which has resulted in a better onboarding experience.
“Enhancing the resident experience is our top priority,” said Dawn Jones, senior vice president of property operations at FirstKey Homes. “We are always leveraging our residents’ feedback and enhancing our technology pipeline, which led to the launch of this exciting new feature designed to simplify the resident experience.”
Existing residents will be introduced to the Maintenance Lineup through the FSS platform. New residents will learn how to leverage the technology during their virtual or in-person move-in orientation, ensuring they can immediately take advantage of this feature.
