Guesty, an all-in-one property management system (PMS), announced the launch of ReplyAI Autopilot and AI Task Creation, introducing a proactive AI agent embedded directly within the PMS. The new capabilities automate guest communication, detect issues in real time and generate ready-to-assign tasks, with the AI agent trained on each property manager’s tone of voice and preferences.
Building on ReplyAI, this release marks a shift from suggested responses to AI that understands guest intent and takes action. ReplyAI Autopilot allows teams to automate responses with full control; setting confidence thresholds, defining message types, customizing behavior by property and escalating complex or sensitive conversations when needed. AI Task Creation closes the loop by automatically converting guest messages into operational tasks, streamlining workflows and reducing manual effort.
“Property management has relied on reactive workflows for too long,” said Vered Raviv Schwarz, president and COO at Guesty. “We’re introducing a proactive AI layer inside the PMS that not only responds faster, but pairs speed with real context to understand guest needs and drives action. Every interaction and guest communication is now personalized in a way that elevates the guest experience, drives stronger performance across the business and ultimately increases revenue.”
Unlike standalone tools, Guesty AI operates on real-time data across reservations, listings and guest interactions, enabling more accurate responses while keeping teams in full control. This release marks the next step in Guesty’s AI strategy moving beyond isolated automation toward a unified, agentic AI layer that operates across communication, operations and workflows.
