In preparation for its reopening on October 1, 2020, the Shelborne South Beach is taking steps to ensure the safety of its guests and staff with the launch of its new “cleaned with confidence” seal of assurance. The hotel has been closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the COVID-19 and is working hard to ensure that all guidelines on hygiene and cleanliness are met, using cutting-edge EMist equipment to clean guestrooms and public areas, while also deploying hand sanitizers.
During this time and going forward, the hotel has increased the frequency of cleaning and disinfecting public spaces, with a focus on high-touch areas such as the counter at the front desk, elevators (and elevator buttons), door handles, public bathrooms, the fitness center and even room keys. The hotel’s housekeeping staff also performs a deep cleaning of guestrooms, with particular attention paid to remote controls, light switches, lamps and bathroom fixtures, leaving no detail unsanitized.
The Shelborne South Beach has invested in state-of-the-art equipment from EMist, a leading electrostatic technology company used to disinfect healthcare facilities which provides world-class products that stop the unnecessary spread of sickness and infection by surrounding, smothering and eradicating germs where they hide. After guests check out, housekeeping staff will disinfect guestrooms using the EPIX360, a handheld disinfectant sprayer that lays down an even and wraparound layer of germ-killing solution. Once the rigorous cleaning is completed, guestrooms will be sealed off with a “cleaned with confidence” marking that will remain in place until the next guests arrive. Public spaces, such as meeting rooms, will be disinfected using an EM360 roller cart, which can cover up to 54,000 square feet of surface in just one hour.
“In addition to working closely with local and national health officials, we launched our own enhanced protocol featuring a ‘cleaned with confidence’ seal of assurance to demonstrate our long-term commitment to the safety of our guests,” said Jared Galbut, managing principal at Menin Hospitality. “To ensure that we are upholding the strongest standards, we’ve acquired the leading technology in this realm, giving guests the assurance they need that we are back and better than ever.”
Additionally, the Shelborne South Beach has implemented a new housekeeping protocol which will offer absolute privacy to guests who choose to not have any hotel members in their room during their stay. A “privacy” sign will be available to these guests to hang on their room door; unlike a “do not disturb” sign, this “privacy” sign will ensure that requested services, such as the delivery of clean towels or food and beverage items, will still be provided but will be left at the door.
For the Shelborne South Beach, the health, safety and education of its staff is essential in providing an effective cleaning program. The hotel ensures that all cleaning activities are done wearing the proper personal protective equipment (PPE), such as gloves and masks, and frequent handwashing is mandatory. The hotel has trained all housekeeping staff to properly use the newly purchased EMist equipment and hosts daily training sessions on hygiene protocols with supplemental resources specifically addressing COVID-19 cleanliness, as well as reviewing the proper use of cleaning supplies and PPE. To further protect staff, clear countertop partitions will be placed at the front desk and takeout areas to shield employees from contact with guests as a precautionary measure.
In the spaces where associates work “behind the scenes,” the Shelborne South Beach is also ensuring that areas such as trash chutes, linen closets, laundry rooms and staff offices are cleaned diligently.
The hotel has also increased the deployment of antibacterial hand sanitizers. They will be permanently placed in heavy traffic areas of the hotel and will be accessible to all guests moving forward, furthering the Shelborne South Beach’s legacy of providing the utmost cleanliness and impeccable service.